DGM – Transactional Quality – Ranchi/ Baroda

9 - 14 Years
Ranchi, Vadodara

Job Description


10+ years of exp. into Transactional Quality ( Call monitoring , call quality , quality assurance , bpo quality etc) from only BPOs.
Days Shifts and 6 Days working.

Exp. in Domestic BPO, Voice and Customer Service
Six Sigma /Strategic Quality ( Leadership Traits)
It would be 60 -70% Transactional Quality Role and 30 -40% Training Role

He/she will work as a Site head for Gujarat region and Jharkhand region respectively.

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Team Leader-Quality Assurance/Quality Control

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:Any Graduate

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Mastermind Network

Executive search firm
View Contact Details+

Recruiter Name:Indrakshi

Contact Company:Mastermind Network